Services

We aim to let our clients focus on their core competencies. As a strategic partner, our role is to provide customized and creative solutions to fit our clients’ unique processes and business models.

We deliver VOM (Voice-Operation-Mobile) Business Process Services, which are:

Voice Business Process

Managing your Inbound and Outbound Voice Channel Business Process

  • Telesales/Telemarketing
  • Data Verification
  • Contact Center
  • Desk Collection

Operation Business Process

Managing your transactional, repetitive and administrative Business Process

  • ICR/Data Entry
  • Document Management
  • Counter Payment (Payment Point)
  • Web Processing

Mobile Business Process

Managing your Field Mobile Operation using Mobile Solution for faster & secure mobile processing

  • Pick-Up Payment
  • Field Survey
  • Field Collection

To achieve every business process above, we already prepared complete solutions that can be adjusted according to special and unique needs as required by our clients. Those solutions include:

  • People: Frontline Associate Management, Training and Development, Assessment, Stick and Carrot
  • Management: Managed Application Processing, Customer Interaction Center, Managed Collection Services, Document Management Processing
  • Technology: Tele Solution, Integrated New Account Work Flow, Electronic Document Management, Collection Management System, Mobile Solution, Human Resources, Information Management System
  • Network & Infrastructure: Point Of Sales, Tele Center, Processing Center, BCP Center

Each perfect solution has a great foundation to support it existence. We put some components to strengthen the foundation to make our solution give the best result. Our solutions are based on proven Six Sigma BPO, Analytic Modeling and Advanced Technology.

To get more information about our services, don’t hesitate to contact us!