Apa itu Valdo?What is Valdo?
Singkatnya: kami adalah “tim operasional tambahan” yang mengerjakan proses bisnis non-inti (non-core) untuk perusahaan Anda.In short: we are your "extended operational team" that handles non-core business processes for your company.
Apabila perusahaan Anda kewalahan menghadapi lonjakan telepon, butuh tim sales atau penagihan yang rapi, atau ingin menambah tenaga kerja tanpa merekrut sendiri — di situlah Valdo bekerja.
Valdo adalah perusahaan Business Process Outsourcing (BPO)/Managed Services dan Staffing/People Outsourcing asli asal Indonesia, berdiri sejak 2002.
Kenali kami lebih dekat →If your company is overwhelmed by a surge in calls, needs a well-organized sales or collections team, or wants to add manpower without hiring on your own — that's where Valdo comes in.
Valdo is an Indonesian-born Business Process Outsourcing (BPO)/Managed Services and Staffing/People Outsourcing company, established in 2002.
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Mengapa klien kami memilih Valdo?Why do our clients choose Valdo?
- Pengalaman lebih dari 24 tahun melayani industri bank, jasa keuangan, logistik, e-commerce, dan telekomunikasi di Indonesia.Over 24 years of experience serving banking, financial services, logistics, e-commerce, and telecommunications in Indonesia.
- Skala besar & cepat: ribuan workstation dan ratusan ribu interaksi pelanggan per hari.Large scale & fast: thousands of workstations and hundreds of thousands of customer interactions daily.
- Dua perusahaan resmi: PT Valdo International dan PT Valdo Sumber Daya Mandiri, sesuai kebutuhan kontrak Anda.Two official companies: PT Valdo International and PT Valdo Sumber Daya Mandiri, according to your contract requirements.
- Tersertifikasi: Sistem Manajemen Mutu (ISO 9001), Sistem Manajemen Keamanan Informasi (ISO 27001), Sistem Manajemen Anti Penyuapan (ISO 37001), dan Sistem Manajemen Keselamatan dan Kesehatan Kerja/K3 (ISO 45001).Certified: Quality Management System (ISO 9001), Information Security Management System (ISO 27001), Anti-Bribery Management System (ISO 37001), and Occupational Health and Safety Management System (ISO 45001).
- Keamanan dan kepatuhan data terjaga: kerahasiaan data pelanggan menjadi prioritas, didukung prosedur keamanan, kepatuhan terhadap UU PDP, serta audit berkala.Data security and compliance maintained: customer data confidentiality is a priority, supported by security procedures, compliance with the PDP Law, and regular audits.
- Terukur: laporan kinerja bulanan, Perjanjian Tingkat Layanan (SLA), dan tim terdedikasi yang menangani akun Anda.Measurable: monthly performance reports, Service Level Agreements (SLA), and a dedicated team managing your account.
Layanan KamiOur Services
Layanan end-to-end yang fleksibel, dapat digunakan secara terpisah maupun terintegrasi sesuai kebutuhan.Flexible end-to-end services that can be used separately or integrated as needed.
Inbound Contact CenterInbound Contact Center
Layanan pelanggan omni-channel: telepon, chat, email, dan media sosial.Omni-channel customer service: phone, chat, email, and social media.
Selengkapnya →Learn more →Telesales dan Outbound CallsTelesales and Outbound Calls
Telesales, tele-verifikasi, pengingat pembayaran, dan tele-survei.Telesales, tele-verification, payment reminders, and tele-surveys.
Selengkapnya →Learn more →Non-Voice & Back OfficeNon-Voice & Back Office
Entri data, verifikasi dokumen, administrasi, hingga IT.Data entry, document verification, administration, and IT.
Selengkapnya →Learn more →Collection dan RecoveryCollections and Recovery
Penagihan sopan dan terdokumentasi, mulai dari panggilan pengingat sampai penanganan khusus.Polite and documented collections, from reminder calls to special handling.
Selengkapnya →Learn more →Layanan Tenaga Kerja/HRHR/Manpower Services
Alih daya tenaga kerja, rekrutmen, penggajian, dan kepatuhan.Workforce outsourcing, recruitment, payroll, and compliance.
Selengkapnya →Learn more →Layanan LapanganField Services
Survei lapangan, sales/canvasser, SPG, teknisi, dan tenaga lapangan lainnya.Field surveys, sales/canvassers, SPGs, technicians, and other field personnel.
Selengkapnya →Learn more →Industri yang Kami LayaniIndustries We Serve
Kami memahami cara kerja tiap industri, termasuk aturan, risiko, dan cara berkomunikasi dengan pelanggannya.We understand how each industry operates, including its regulations, risks, and how to communicate with its customers.
Sertifikasi & StandarCertifications & Standards
Upload logo: /img/iso/logo-iso-9001.pngISO 9001:2015
Upload logo: /img/iso/logo-iso-27001.pngISO 27001:2022
Upload logo: /img/iso/logo-iso-37001.pngISO 37001:2018
Upload logo: /img/iso/logo-iso-45001.pngISO 45001:2018
Siap Berbicara dengan Kami?Ready to Talk to Us?
Ceritakan kebutuhan Anda — kami bantu menghitung tim, biaya, dan rencana pelaksanaannya. Tanpa biaya konsultasi.Tell us your needs — we help size the team, cost, and rollout plan. No consulting fee.
Ada pertanyaan?Do you have questions?
Kami merangkum pertanyaan yang paling sering diajukan — tentang biaya, keamanan data, proses persiapan (onboarding), skala operasi, sampai cara melamar kerja.We have summarised the most frequently asked questions — about cost, data security, onboarding, operating scale, and how to apply.