Apa itu BPO dan apa manfaatnya untuk perusahaan saya?What is BPO and how does it benefit my company?
BPO (Business Process Outsourcing) adalah layanan yang memungkinkan perusahaan menyerahkan sebagian proses operasional kepada penyedia jasa yang berpengalaman, seperti Valdo. Mulai dari melayani pelanggan, melakukan penjualan dan penagihan, alih daya tenaga kerja, hingga pekerjaan administrasi dan back-office. Dengan outsourcing, perusahaan dapat mengelola biaya lebih efektif, meningkatkan efisiensi operasional, dan memungkinkan tim internal lebih fokus pada pekerjaan yang strategis.BPO (Business Process Outsourcing) is a service that allows companies to delegate part of their operational processes to an experienced service provider, such as Valdo. From customer service, sales and collections, manpower outsourcing, to administrative and back-office work. With outsourcing, companies can manage costs more effectively, improve operational efficiency, and allow internal teams to focus more on strategic work.
Layanan apa saja yang Valdo kerjakan?Which services does Valdo provide?
Valdo menyediakan solusi outsourcing yang dapat digunakan secara terpisah maupun dikombinasikan sesuai kebutuhan, meliputi contact center baik inbound maupun outbound, layanan non-voice dan back-office, penyediaan tenaga kerja atau staffing/manpower outsourcing, serta managed services infrastruktur dan teknologi.Valdo provides outsourcing solutions that can be used separately or combined as needed, including both inbound and outbound contact centers, non-voice and back-office services, staffing/manpower outsourcing, as well as managed infrastructure and technology services.
Bagaimana cara mulai bekerja sama dengan Valdo?How do we start working with Valdo?
Prosesnya dimulai dengan memahami kebutuhan dan tujuan bisnis Anda. Setelah itu, kami menyusun kebutuhan tim, proses kerja, dan estimasi biaya. Jika diperlukan, layanan dapat dimulai dengan pilot project sebelum dilanjutkan ke kerja sama penuh, dengan pemantauan dan laporan kinerja secara berkala.The process begins with understanding your business needs and objectives. We then define team requirements, workflows, and cost estimates. If needed, the engagement can start with a pilot project before proceeding to a full partnership, with regular performance monitoring and reporting.
Berapa biaya layanannya dan bagaimana skema pembayarannya?What does it cost and how is billing structured?
Biaya disesuaikan dengan jenis pekerjaan, jumlah tenaga kerja, jam operasional, tingkat kompleksitas, serta kebutuhan teknologi. Skema dapat berupa per orang per bulan (FTE/seat), per transaksi atau satuan hasil, biaya manajemen dari kompensasi atau take home pay staf, maupun kombinasi. Kami menyampaikan struktur biaya dan ruang lingkup layanan secara transparan sebelum kerja sama dimulai.Costs are tailored to the type of work, number of personnel, operating hours, level of complexity, and technology requirements. Schemes may be per person per month (FTE/seat), per transaction or output unit, a management fee based on staff compensation or take-home pay, or a combination. We present the cost structure and scope of services transparently before the engagement begins.
Bagaimana keamanan data pelanggan kami dijamin?How is our customer data protected?
Keamanan data menjadi bagian dari proses operasional Valdo. Kami menerapkan ISO 27001 dengan pengendalian akses berdasarkan peran, lingkungan kerja yang terkontrol, prosedur keamanan informasi, audit berkala, serta perjanjian kerahasiaan bagi tim yang menangani data pelanggan. Kami juga menerapkan prosedur yang mendukung kepatuhan terhadap ketentuan perlindungan data pribadi (PDP).Data security is integral to Valdo's operational processes. We implement ISO 27001 with role-based access controls, a controlled work environment, information security procedures, regular audits, and confidentiality agreements for teams handling customer data. We also implement procedures that support compliance with personal data protection (PDP) regulations.
Berapa lama proses persiapan (onboarding) tim?How long does onboarding take?
Waktu persiapan bergantung pada jumlah tenaga kerja, kompleksitas proses, kebutuhan pelatihan, dan sistem yang digunakan. Untuk kebutuhan standar, proses onboarding umumnya membutuhkan sekitar 2–4 minggu, mulai dari rekrutmen, pelatihan, hingga kesiapan operasional. Untuk kebutuhan tertentu, implementasi dapat dilakukan secara bertahap agar tim dapat mulai beroperasi lebih cepat.Preparation time depends on the number of personnel, process complexity, training requirements, and the systems used. For standard needs, the onboarding process generally takes around 2–4 weeks, from recruitment and training to operational readiness. For specific needs, implementation can be carried out in stages so the team can begin operating more quickly.
Apakah Valdo bisa menangani kebutuhan berskala besar dan 24/7?Can Valdo handle large-scale and 24/7 needs?
Ya. Valdo memiliki pengalaman menangani operasi berskala besar dengan multi-shift dan dukungan 24/7 untuk layanan tertentu termasuk contact center dan KYC. Kapasitas tim dan operasional disesuaikan dengan kebutuhan, volume pekerjaan, serta SLA yang disepakati.Yes. Valdo has experience managing large-scale operations with multi-shift and 24/7 support for specific services, including contact center and KYC. Team capacity and operations are tailored to the needs, work volume, and agreed SLAs.
Apakah tim Valdo bisa berbahasa asing?Can Valdo teams handle foreign languages?
Ya. Selain bahasa Indonesia, Valdo dapat menyediakan tim berbahasa Inggris untuk kebutuhan customer service maupun sales. Untuk kebutuhan bahasa lain serta dukungan regional dapat disiapkan sesuai cakupan layanan dan jam operasional yang disepakati.Yes. In addition to Indonesian, Valdo can provide English-speaking teams for both customer service and sales needs. For other language requirements and regional support, arrangements can be made based on the agreed scope of services and operating hours.
Di mana lokasi operasi Valdo?Where does Valdo operate?
Kantor pusat kami di Jakarta (Jl. Raden Saleh 1 No. 3A). Pusat operasi — siap melayani layanan proses bisnis, infrastruktur, dan tenaga kerja — ada di Jabodetabek, Balikpapan, Bandung, Medan, Makassar, Palembang, Semarang, Surabaya, dan Yogyakarta. Titik layanan ada di Bandar Lampung, Banjarmasin, Banyuwangi, Batam, Bengkulu, Jambi, Malang, Manado, Mataram, Parepare, Pekanbaru, Denpasar, Padang, Pontianak, Purwokerto, Samarinda, dan Tegal. Lokasi-lokasi itu adalah kantor/pusat kendali Valdo; tenaga kerja kami — sekitar 19.000 orang — tersebar di seluruh Indonesia dan ditempatkan sesuai kebutuhan klien.Our head office is in Jakarta (Jl. Raden Saleh 1 No. 3A). Operating centres — handling business-process, infrastructure, and people services — are in Jabodetabek, Balikpapan, Bandung, Medan, Makassar, Palembang, Semarang, Surabaya, and Yogyakarta. Points of service are in Bandar Lampung, Banjarmasin, Banyuwangi, Batam, Bengkulu, Jambi, Malang, Manado, Mataram, Parepare, Pekanbaru, Denpasar, Padang, Pontianak, Purwokerto, Samarinda, and Tegal. Those locations are Valdo offices and control points; our workforce — around 19,000 people — is spread across Indonesia and placed where clients need them.
Apakah ada sertifikasi resmi dan referensi klien?Do you hold certifications and client references?
Valdo memiliki sertifikasi dan standar manajemen yang mendukung kualitas, keamanan informasi, anti-penyuapan, dan keselamatan kerja, termasuk ISO 9001, ISO 27001, ISO 37001, dan ISO 45001. Informasi mengenai pengalaman, referensi klien, dan studi kasus dapat kami sampaikan sesuai kebutuhan dan ketentuan kerahasiaan yang berlaku.Valdo holds management certifications and standards that support quality, information security, anti-bribery, and occupational safety, including ISO 9001, ISO 27001, ISO 37001, and ISO 45001. Information regarding experience, client references, and case studies can be provided as needed and subject to applicable confidentiality requirements.
Bagaimana cara melamar kerja di Valdo?How do I apply for a job at Valdo?
Buka halaman Karier atau kirim CV Anda ke recruitment@valdo.co.id dengan subjek “Lamaran — [posisi]”. Posisi yang tersedia dapat mencakup berbagai posisi sesuai kebutuhan rekrutmen yang sedang berjalan.Visit the Careers page or send your CV to recruitment@valdo.co.id with the subject "Application — [position]". Available positions may include various roles based on ongoing recruitment needs.
Apakah Valdo melayani perusahaan di luar Indonesia?Does Valdo serve companies outside Indonesia?
Valdo berfokus pada pasar Indonesia dan melayani berbagai perusahaan, termasuk perusahaan multinasional yang beroperasi di Indonesia. Untuk kebutuhan tertentu, kami juga dapat mendukung koordinasi lintas negara sesuai cakupan layanan dan jam operasional yang disepakati.Valdo focuses on the Indonesian market and serves a wide range of companies, including multinational corporations operating in Indonesia. For specific needs, we can also support cross-country coordination in accordance with the agreed scope of services and operating hours.
