Collection dan RecoveryCollections and Recovery
Penagihan yang sopan, terdokumentasi, dan terukur — dari pengingat sebelum jatuh tempo sampai penanganan tunggakan lanjut.Respectful, documented, and measurable collection — from pre-due-date reminders to handling long-outstanding arrears.
Yang termasuk dalam layanan iniWhat this service covers
- Pengingat pembayaran sebelum jatuh tempo.Payment reminders before the due date.
- Penagihan tahap awal untuk keterlambatan singkat.Early-stage collection for short delays.
- Penagihan berjenjang mengikuti kelompok keterlambatan (bucket).Tiered collection by delinquency bucket.
- Pencatatan janji bayar (PTP) dan tindak lanjutnya.Promise-to-pay (PTP) capture and follow-up.
- Perekaman panggilan, jejak audit, dan pengawasan kepatuhan skrip.Call recording, audit trail, and script-compliance oversight.
Bagaimana kami menjalankannyaHow we run it
- Kami pelajari portofolio, kelompok tunggakan, dan strategi penagihan Anda.We study your portfolio, delinquency buckets, and collection strategy.
- Kami susun skrip, jadwal kontak, dan aturan eskalasi yang patuh.We set the scripts, contact cadence, and compliant escalation rules.
- Tim berjalan dengan pemantauan harian dan pemeriksaan kualitas.The team runs with daily monitoring and quality review.
- Hasil dilaporkan per kelompok tunggakan, bukan hanya angka total.Results are reported by delinquency bucket, not just as a single total.
Yang kami ukurWhat we measure
- Tingkat kontak berhasil (contact rate).Contact rate.
- Jumlah dan persentase janji bayar (PTP).Number and percentage of promises to pay (PTP).
- Janji bayar yang benar-benar dibayar (kept promise).Promises actually kept.
- Nilai pembayaran yang terkumpul.Collected payment value.
- Kepatuhan skrip dan kualitas percakapan.Script compliance and conversation quality.
Cocok untukWhere it fits
Dipakai oleh bank, multifinance, dan fintech lending yang perlu menjaga kualitas portofolio tanpa mengorbankan kepatuhan.Used by banks, multifinance, and fintech lenders that need to protect portfolio quality without compromising compliance.
Layanan lainOther services
- Contact Center Inbound yang Dikelola PenuhA Fully Managed Inbound Contact Center
- Outbound Contact Center dan TelesalesOutbound Contact Center and Telesales
- Non-Voice dan Back OfficeNon-Voice and Back Office
- Layanan Tenaga Kerja dan HRManpower and HR Services
- Layanan LapanganField Services
- Ringkasan layanan ValdoValdo services summary
Bahas kebutuhan operasi AndaDiscuss your operational needs
Ceritakan volume pekerjaan, jam layanan, dan hasil yang Anda ukur. Tim kami akan menghitung kebutuhan tim dan biayanya, tanpa biaya konsultasi.Tell us your work volume, service hours, and the results you measure. Our team will size the team and the cost, at no consulting fee.
Hubungi ValdoContact Valdo Pertanyaan umumCommon questions